Privacy Policy

Last Updated: October 4, 2025

At islora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at islora.online or use our educational platform services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account on our platform
Enroll in courses or learning modules
Subscribe to our newsletter or communications
Contact us via email, phone, or contact forms
Participate in interactive features, assignments, or assessments
Provide feedback or submit user-generated content

This information may include:

Full name
Email address
Phone number
Billing and payment information
Username and password
Profile information and preferences
Educational background and professional experience

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and location data
Browser type and version
Operating system
Device identifiers
Pages visited and time spent on pages
Referring website addresses
Clickstream data and navigation patterns

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our educational platform and services
To process registrations, enrollments, and transactions
To deliver course content, assignments, and learning materials
To track your progress and provide personalized learning experiences
To communicate with you about your account, courses, and platform updates
To send promotional materials, newsletters, and marketing communications (with your consent)
To respond to your inquiries and provide customer support
To analyze platform usage and improve user experience
To detect, prevent, and address technical issues or security threats
To comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

Payment processors and financial institutions
Cloud hosting and storage providers
Email delivery and communication services
Analytics and performance monitoring tools
Customer support platforms
Marketing and advertising partners

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Investigate fraud or security issues
Enforce our terms of service or policies

3.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure socket layer (SSL) technology
Regular security assessments and audits
Access controls and authentication procedures
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we process the information
Legal, regulatory, or contractual obligations
The potential risk of harm from unauthorized use or disclosure

When personal information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

6.2 Correction and Updates

You can update your account information at any time through your profile settings. You may also contact us to correct inaccurate or incomplete information.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions. We will respond to deletion requests in accordance with applicable laws.

6.4 Objection and Restriction

You may object to certain processing activities or request restriction of processing in specific circumstances.

6.5 Marketing Communications

You can opt out of receiving promotional emails by clicking the unsubscribe link in our messages or adjusting your communication preferences in your account settings. Please note that you may still receive transactional or service-related communications.

6.6 Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

To exercise any of these rights, please contact us at info@islora.online or +442073542883.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 16, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer information internationally, we implement appropriate safeguards to ensure your information receives adequate protection.

9. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to the address associated with your account
Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

islora
1008 Dumbarton Rd, Whiteinch
Glasgow G14 9UJ
United Kingdom

Email: info@islora.online
Phone: +442073542883
Viber: Chat via Viber

12. Additional Information

12.1 Learning Analytics

We collect and analyze data about your learning activities, including course progress, quiz scores, assignment submissions, and time spent on modules. This information helps us improve our educational content and provide personalized learning recommendations.

12.2 User-Generated Content

Any content you submit to public areas of our platform (such as discussion forums, comments, or project showcases) may be viewed by other users. Please exercise caution when sharing personal information in public areas.

12.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

12.4 Data Processing Legal Basis

We process your personal information based on one or more of the following legal grounds:

Performance of a contract (to provide our services to you)
Legitimate interests (to improve our services and communicate with you)
Consent (for marketing communications and certain data processing activities)
Legal obligations (to comply with applicable laws and regulations)

By using our platform and services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.